When you become a student of IRSC, the College creates a RiverMail account for you. RiverMail is the official electronic means of communication between you and the College about all things related to your student record.
Important information such as admission status, financial aid status and scholarship information is communicated through RiverMail. It is important that you activate your RiverMail account as soon as it is assigned and check it often.
Returning students and those who have applied for admission before June 2020: you can locate your email address by logging into your MyIRSC account (before accessing MyPioneerPortal).
For additional information on MyPioneerPortal, watch this short video .
Self-service password reset can be performed by clicking the
"Need help signing in?" link and then clicking the "Forget password?" link.
For password assistance for MyPioneerPortal, watch this short video and select the section titled "Reset Password in MyPioneerPortal."
If you are unable to reset your password after watching the video, email MyPioneerPortalHelp@irsc.edu from your personal email address, and include your full name, Student ID, RiverMail email address, your birthday and describe the problem.
MyPioneerPortal allows students to manage and conveniently access all IRSC web applications through a single, secure home page. These applications include WorkDay, RiverMail, BlackBoard and the Microsoft Office Suite (Word, PowerPoint, and Excel). To learn more, watch this short video .
Refer to these frequently asked questions and answers about RiverMail.
What is Office 365?
Office 365 is Microsoft’s Online Productivity Suite.
RiverMail is part of Microsoft Online Productivity Suite.
As part of this productivity suite students will have access to Microsoft Word, Excel, PowerPoint and OneDrive.
*RiverMail is a free email account provided by Microsoft.
When will my email address be available to activate?
The process to create an email address can take up to 48 hours once you become a student.
Who is eligible for a RiverMail email address?
Each student who applies to IRSC—credit, non-credit, and adult education students—will be assigned an email address.
Can this account be used for personal email?
Yes. Refer to Indian River State College Student Standards of Conduct and District Board of Trustees Policy 6Hx11-9.12 when using for personal email.
Can I change my RiverMail student email address?
Your assigned email address cannot be changed unless you have legally changed your name. To change your name in the system and also your email address, contact IRSC Enrollment and Student Services or Admissions at any IRSC campus. A new RiverMail account will be created. You will have 30 days to save any emails on the old account before the old account is deleted.
Can I forward RiverMail email to my personal email address?
Yes, but do so at your own discretion! You will still be responsible for important College email. Using RiverMail is the best way to assure that email from IRSC will be delivered to your inbox.
How do I forward my RiverMail email to another email account?
- After you sign in to your account, click the “Gear.” On the dropdown menu click "Mail."
- Under Accounts on left side, Select Forwarding.
- Select Start Forwarding.
- Enter the email address you want to forward your mail to in the input line provided.
- Select the Checkbox to save a copy in your Inbox. (Optional)
- Click Save at the top of the page.
Can I still use this account if I am no longer a student at IRSC?
Yes, your account will remain active when you are an alumni.
How do I change my PioneerPortal password?
RiverMail is accessed via MyPioneerPortal. Once you have signed into MyPioneerPortal, RiverMail can be accessed by clicking on the Office365/RiverMail icon. No additional password is neccessary. For password assistance for MyPioneerPortal, watch this short video.
Will this account be mandatory for emailing homework?
This will depend on your instructor. Contact your instructor for more information. Students using Blackboard will still need to use Blackboard as their communication system.
Will other students have access to my RiverMail email address?
IRSC makes every effort to protect the privacy of its students. There is a global address book or directory where a student can look up another student’s email address. Students can opt out of the Global Address List by sending an email to RiverMailHelp@irsc.edu requesting removal.
Do I need to use a Windows PC or Microsoft Internet Explorer?
No. All the web-based services included with your Microsoft Online Productivity Suite can be accessed from Windows, Mac, or Linux using Internet Explorer or Firefox, Safari and other browsers.
What will the College use my IRSC email address for?
The College uses RiverMail as an official means of electronic communication with students. The College will send important information, notices and student updates to your email account. Also, your professor may use it for course communication.