RiverMail & River Portal Account Help
RiverMail is your official Indian River State College student email. The College uses it to send important information about enrollment, financial aid, registration, classes and student services.
You access RiverMail through River Portal. If you’re having trouble accessing your account, use the information below to get connected.
Haven’t Received Your RiverMail Activation Email?
You’ll receive your RiverMail activation email after your application has been fully submitted and processed.
Before contacting support, check these common issues:
Is your application fully submitted?
RiverMail activation emails are not sent until your application has been completed and submitted.
Check your personal email
Your activation email is sent to the personal email address you used on your application. Be sure to check your inbox as well as your spam, junk or promotions folders.
Has your activation link expired?
RiverMail activation links expire after 30 days. If your link has expired, contact Indian River State College for assistance.
Applied to a selective admissions program?
Some Selective Admissions programs have a different admissions process and timeline. Your RiverMail activation may be delayed until your application has been reviewed.
Were you previously a Dual Enrollment Student?
You may already have an active River Portal account. Try resetting your password using the steps below. If you still can’t access your account, contact the College for assistance.
Reset Your River Portal Password
If you forgot your password, you can reset it yourself:
To reset your password:
- Go to the River Portal sign-in page.
- Select Need help signing in?
- Select Forgot password?
- Follow the prompts to reset your password.
If you’re unable to reset your password or your account becomes locked, email passwordreset@irsc.edu from your personal email address. An IT support ticket will automatically be created on your behalf.
Okta Verify
Indian River State College uses Okta Verify as its multifactor authentication (MFA) method for River Portal. The Okta Verify app is installed on your mobile device and helps confirm your identity when signing in. It also allows you to use self-service password reset if you forget your password.
Dual Enrollment students are exempt from using the app.
About River Portal
River Portal gives you one secure place to access important Indian River State College systems and services.
Through River Portal, you can access:
- RiverMail
- Banner
- Canvas
- Microsoft 365 applications, including Word, Excel and PowerPoint
RiverMail FAQ
What is Office 365?
Microsoft 365 gives Indian River State College students access to Microsoft applications and services, including RiverMail through Outlook, Word, Excel, PowerPoint and OneDrive.
When will my email address be available to activate?
The process to create your RiverMail account can take up to 48 hours once you become a student.
How do I access my email?
Sign in to River Portal and select the Office 365/RiverMail icon. No additional RiverMail password is required.
Who is eligible for a RiverMail email address?
Students who apply to Indian River State College—including credit, noncredit and Adult Education students—are assigned a RiverMail email address.
Can I change my RiverMail email address?
Your assigned RiverMail address can only be changed following a legal name change.
Complete the ‘Name change form’ and submit it to Records at any Indian River State College campus for assistance. A new RiverMail account will be created, and you will have 30 days to save any emails from your previous account before it is deleted.
Can I automatically forward RiverMail to my personal email?
No. For security and privacy reasons, automatic forwarding from RiverMail to external email addresses is blocked.
You can still manually forward individual messages using the Forward option in Outlook.
Checking RiverMail directly is the best way to make sure you receive important College communications.
What happens if I already have automatic forwarding setup?
If an existing automatic forwarding rule attempts to send RiverMail to an external account, you may receive a non-delivery report and the forwarded message will not be delivered.
How do I change my River Portal password?
To get help with changing or resetting your password, please visit this page.
Will this account be mandatory for emailing homework?
It depends on your instructor and course. Your instructor may use RiverMail for course communication. Students using Canvas should also check Canvas regularly for course announcements, assignments and messages.
Will other students have access to my RiverMail email address?
RiverMail includes a College directory where students may be able to look up another student’s email address.
Students can request removal from the Global Address List by emailing info@irsc.edu.
Can I access RiverMail from different computers and browsers?
Yes. RiverMail and other web-based Microsoft 365 services can be accessed from commonly used computers, devices and modern web browsers.
What does the College use RiverMail for?
Indian River State College uses RiverMail as an official means of communication with students.
Important notices, student updates and other College information may be sent to your RiverMail account. Your instructors may also use RiverMail for course communication.
Check RiverMail regularly so you don’t miss important information.
Still Need Technical Help?
If you are unable to complete the self-service reset or are locked out, please email passwordreset@irsc.edu and the follow the instructions on the following page:
