FREQUENTLY ASKED QUESTIONS (FAQ)

A female student makes her way to class

Promise Program

Is IRSC really free for high school graduates?
What does the Promise Program cover—and what doesn’t it cover?
Is there an income limit for Promise?
Which counties/schools are eligible?
Does Promise cover bachelor’s degrees?
Does Promise require full-time enrollment (12 credits)?
What happens if I drop a class or fail a class—do I lose Promise?
Is Promise “last-dollar funding”?
Do dual enrollment students qualify for Promise?
Can homeschool/private school graduates qualify?
Can I use Bright Futures AND Promise?
Does Promise cover summer classes?

Admissions

How do I apply?
Is there an application fee?
Is IRSC “open admissions” / what’s the acceptance rate?
Do I need SAT/ACT scores?

Testing & Placement (PERT/FCLE/HESI)

What is the PERT test and do I need it?
Can I take the PERT online?
How much does the PERT cost?
What is the FCLE and who must take it?
How do I prepare for PERT/FCLE?

P.E.R.T. testing video

Indian River State College Tutoring Center (ASC) P.E.R.T.

What is the HESI A2 and who needs it?
How competitive is Nursing admission and what are the requirements?

Online, Working Adults, and Support

Can I complete my program online?
What support services are available (tutoring, advising, accessibility)?
How do I contact advising / The River Line?
What accommodations are available for disabilities?

Portals, Logins, and “Where do I do the thing?”

Where do I register for classes?
Where do I check financial aid status?
Where do I pay my bill/set up a payment plan?
How do I reset my password (Okta/Single Sign-On)?
Where is the course catalog?

Digital River Card

I am not having success adding my River Card to my device.  Who can help me?
How do I change or recover my school login password?
Do I still need my physical River Card?
Can I still use my physical River Card once I have created my Mobile ID?
I already have the Transact eAccounts mobile app installed. Do I need to update?
How do I update the Transact eAccounts mobile app?
Why is my balance different on my device than in Transact eAccounts?

Using Your Mobile ID On and Around Campus

Where can I use my River Card?
How do I update information on my River Card?
Why are my account balance(s) not displayed?
Why do I have a negative balance on my River Card?
I used my credit card at a participating retail location when I meant to use my River Card. What can I do to correct my payment source?
I am graduating or leaving the College. What happens to my Mobile ID?

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?
How do I reactivate my credential if I find my lost device?
I am graduating or leaving the College. What happens to my Mobile ID?
I am graduating or leaving the College. What happens to my Mobile ID?